Quick Tips For Preserving Social Media

June 6, 2011

There is no arguing that social media sites are a boon for information related to a case, and not just for Family law, but also for corporate litigation as well.  We have had tremendous success with using social sites to tie component pieces of  a hard drive or cell phone investigation together.

The proliferation of social websites like Facebook can create discovery issues, though: How do you properly preserve a social site?  How do you deal with the opposing side arguing that the request to preserve is “overly burdensome”?

In this article I will walk you through three of the most popular social media sites and some techniques to preserve them easily.

1: Facebook (www.FaceBook.com):  Facebook is probably the easiest site to preserve.  The user can simply go to “Account Settings”, scroll down to “Download Your Information”, and click on “learn more”.  From the Facebook description:

“This tool lets you download a copy of your information, including your photos and videos, posts on your Wall, all of your messages, your friend list and other content you have shared on your profile. Within this zip file you will have access to your data in a simple, browseable manner.”

Once the user clicks “Download”, FaceBook will aggregate the information and email a link to the download.  Depending on how much information is there, this can take several minutes or even hours.

2: LinkedIn (www.LinkedIN.com):  LinkedIN is a site geared more towards a professional profile than Facebook.  We have been successful in using it to uncover additional email addresses, business documents, associations and affiliations primarily in Corporate cases, but it has factored into family law cases before.

The good news is that, while the Facebook preservation method is only useful if you are the specific user, LinkedIN can be documented for the profile information of other users.  The bad news is that it is slightly more complex than Facebook to preserve (but not much more!).

The easiest way to archive a LinkedIN account is to already have one yourself, or to create one.  NOTE: If the person you are archiving has LinkedIN’s upgraded service, or has agreed to let others see when they view a profile, they will be able to see that you viewed their profile.  I’m not going to encourage you to break the Terms of Service by creating an archive account, but that is one way to get around this.

Next, you will want to navigate to Profile-> Profile Organizer.  This is actually a paid service offered by LinkedIN, but usually it has a free 30-day trial.  More importantly, the free trial does not require a credit card.

Once you sign up for the Profile Organizer, you will be able to search for specific individuals, companies, etc.  When you find a profile you can save it to your organizer, archive it, and print it to a PDF.

3: Twitter (www.Twitter.com): Unlike the others, Twitter doesn’t have an actual built-in archiving functionality.  Twitter DOES have a great advanced search function that you can access at: search.twitter.com

Once on the Twitter search site, look for the “Advanced Search” link.  This will allow you to drill into searches by user, dates, topics, specific words or phrases, locations, etc.
Once you have search results, you can print to PDF, save the list, or use the nifty RSS link in the upper right called “Feed for this query”.


Eight Strategies To Control Information Forensic Costs

April 12, 2011

I’m often told that the biggest barrier to introducing information forensics to a potential case is the cost of doing so, and I believe it.  It is hard to explain to a client that they may expend resources with no return on the expenditure, and yet effective use of information forensics can be a valuable part of case strategy.  Here are eight strategies to effectively control information forensic cost:

  1. Prioritize Systems. In cases where there are multiple computer systems, hard drives or electronic devices involved, try to identify which ones are more likely to contain key evidence or facts in the case.  Your expert should be willing and able to help you do this, based on the facts of the case and the role of the devices involved.
  2. Image and Hold. Perform forensic imaging of the systems and devices involved to preserve them, but unless there are other factors involved you may not need to do analysis on ALL the systems at once.  Start with the high priority systems, and then see if there is likely to be value on the other systems or devices involved.  “Image and Hold” can also be an effective early strategy for a single computing device as well.
  3. Be Selective. We are often approached with multiple cell phones and hard drives.  One of the first questions I ask is if the cell phones were potentially backed up on one of the computer systems.  If so, then we can often process the backup (or “synch”) of the cell phones just as though we had the cell phone itself.  This helps to prevent duplicating cost.
  4. Evaluate Before Analyze. Full disclosure: This is a self-serving statement, in that Vidoc Razor runs a flat-rate evaluation service, but that doesn’t make it any less true.  Your expert must be able to provide an evaluation of the computer systems involved to identify which devices are useful to a case, versus ones that are redundant or don’t contain case useful information.  Make sure that the evaluation is  in context with the case, and not a simple cookie-cutter print-out of log files.
  5. Look for Flat-Rate Services. I have heard many complaints of forensic costs that run wild because of hourly rates.  It isn’t hard for a forensic service to provide cost-effective, flat rates that still provide high-quality results.  Your expert should be interested in looking for a long-range relationship as part of your legal arsenal, rather than getting rich off of a single big case.
  6. Understand the Differences Between Data, Information, and Intelligence. This seems like semantics, but it really isn’t.  Data is a stream of un-evaluated, un-interpreted symbols.  Information is what data becomes once it is useful (in context).  Intelligence is what information becomes once it becomes fact.  Once you stop thinking about “data forensics” and start utilizing “information forensics” you can find all three in a variety of places beyond the hard drive, or as a supplement to the evaluation or analysis performed on a hard drive or cell phone.
  7. Know Your End-Game. It is easy to get caught in the flood of information that can open up in the effective use of information forensics.  It is equally easy to chase down information that doesn’t necessarily support your overall case strategy.  For each new  tributary that opens up to you, ask yourself if it is actually something that supports your end-strategy, or potentially alters it.  If not, then why spend resources to chase it?
  8. Take a Deep Breath. If I had a nickel for every time I have heard the phrase “I am completely computer illiterate”, I would be living on easy street.  In a Yogi Berra-esque way: “This ain’t rocket surgery.”  For some reason the mere exposure to electronic investigation causes people to shut down.  While information forensics can be very technical, I promise you that the average attorney has dealt with much more complicated issues.  Take a deep breath and enjoy the new strategies and brand new streams of information that open up to you and your client and augment your ability to argue your cases.

Next Post:  Effective Information Forensic Strategy


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